Privacy Policy
Last updated: 1 October 2026
Plain English Summary
Kanso uses your account details, assessment answers and Coach messages to provide the service. We use other companies to host the product, process payments, send service emails, measure use, monitor errors and generate AI responses. Some of your information may be processed outside Australia.
Kanso sends assessment and Coach content to the Google Gemini API to generate results and replies. Avoid including highly sensitive personal details in free-text answers or Coach messages.
We do not sell or rent your personal information or use it for third-party advertising. You can ask to access or correct information we hold about you, and you can request deletion as described below.
1. About this policy
Kanso is based in Australia and is available to people in other countries. This policy explains what personal information we collect, why we use it, which service providers receive it, and how you can contact us about it. The rights available to you depend on the law that applies to your information.
2. Information we collect
- Account information: Email address, name or profile name, authentication provider ID and information needed to sign in.
- Assessment information: Your ratings, comments, completed answers, generated results and related analysis.
- Coach information: Your messages, the responses generated for you and the result context used in those conversations.
- Payment information: Checkout, purchase, refund and entitlement records. Polar processes checkout and payment details; Kanso receives the records needed to manage access and refunds.
- Usage and technical information: Pages and features used, device and browser information, approximate location derived from network data, analytics events, PostHog session recordings, and error or performance reports.
- Service email information: Your email address, name and selected details from a completed analysis used to send or manage result-related emails.
Please do not include highly sensitive personal information in assessment comments or Coach messages unless it is necessary for what you want Kanso to consider.
Cookies and similar technologies
Kanso uses information stored in your browser for sign-in and service operation. PostHog collects analytics information about website and product use. Your browser settings may limit some storage, although that can affect the service. An analytics opt-out is available at the end of this policy.
3. How we use information
We use personal information to:
- create and manage accounts, assessments, results and Coach conversations;
- generate results and responses using the Google Gemini API;
- process purchases and refunds and provide Playbook access;
- send service and completed-analysis emails;
- understand use of the website and product, investigate errors and improve the service;
- protect the service from misuse, respond to support requests and meet applicable legal obligations.
Kanso’s AI output may be incomplete or wrong. It does not verify an employer’s claims or make a career decision for you.
4. Service providers and overseas processing
We use these providers for the purposes described below:
| Provider | Role and information involved |
|---|---|
| Vercel | Hosts the public website and product application and processes technical request data. |
| Supabase | Provides account authentication, database storage, application storage and server functions for account, assessment and result data. |
| Google Gemini API | Receives assessment and Coach context to generate analysis and conversational responses. |
| Polar | Processes checkout, payment and refund information, including customer details and purchase records. |
| Loops | Receives contact details and selected completed-analysis content for result-related service emails. |
| PostHog | Receives website and product usage events and account identifiers where provided by the product. |
| Sentry | Receives error and performance information used to investigate failures. |
| Google or Facebook sign-in | Receives information needed to authenticate you if you choose and the option is available. |
| Cloudflare | Supports availability monitoring of Kanso’s backend service. |
Kanso uses the paid Gemini API. Under Google’s paid-service terms, prompts and responses are not used to improve Google products, although Google may retain them for a limited period for abuse monitoring. Kanso has not enabled optional prompt/response logging or dataset contribution.
These providers may process or store information outside Australia. Their processing locations and retention practices depend on their services and Kanso’s account settings. Kanso does not sell or rent personal information to them.
We may also disclose information when required by law, to protect the service or its users, as part of a business transfer, or when you ask us to share it. A copy you choose to send to another person is handled under that person’s own privacy arrangements.
5. Accuracy and security
You can update available account information in the product. Completed assessment answers can be viewed, but they cannot currently be edited from the result screen. If information we hold about you is inaccurate, contact us at privacy@trykanso.app to request a correction.
Kanso uses authentication and access controls. Data sent between your browser and Kanso is protected in transit, and providers may protect stored data through their own controls. Kanso uses provider monitoring and error reports to investigate problems. No online service can guarantee complete security.
6. Retention and deletion
We keep account, assessment and Coach information while it is needed to provide the service. Purchase and refund records, analytics, technical logs and provider records may have different retention periods because of operational, security or legal requirements.
You can delete an individual assessment through the product. Account deletion through the product marks the account as deleted, replaces the account email with a generated placeholder, removes assessments and the user profile from Kanso’s active database, and redacts saved AI request content. Some account, usage and transaction records remain. Deletion in Kanso does not automatically erase records held independently by Polar, Loops, PostHog, Sentry, Google or other providers, or copies in backups.
To ask about access, correction or further deletion, contact privacy@trykanso.app. We will assess the request, explain what can be removed and respond in line with applicable law. Some information may need to be retained for purchases, refunds, security or legal obligations.
7. Your choices and requests
You can ask Kanso for a copy of the personal information it holds about you, request a correction, ask for deletion, or raise a concern about how it is used. You can also stop using Kanso and delete your account through the product.
For privacy requests or complaints, email privacy@trykanso.app. We may need to verify that a request comes from the account holder. We will assess and respond to requests under the law that applies to them. You may also contact the relevant privacy regulator where the law provides that option.
European Union, European Economic Area and United Kingdom
Where the EU General Data Protection Regulation (GDPR) or UK GDPR applies, Kanso acts as the controller of the account, assessment, Coach and usage information described in this policy. Depending on the purpose, we process information to provide the service you request, meet legal obligations, or pursue legitimate interests in securing, supporting and improving Kanso. Where we ask for consent for a particular use, you can withdraw it at any time without affecting earlier processing.
Under these laws, you may have the right to access and correct your personal data, request its deletion or restriction, receive a portable copy, and object to certain processing, including processing based on legitimate interests. You can make these requests using the email address above. We will respond within the time required by the applicable law, usually one month under GDPR. You can also complain to a data protection authority in the EU or EEA, or to the UK Information Commissioner’s Office, as applicable.
Information may be processed outside the EU, EEA or UK by the providers listed in section 4. Where international transfer rules apply, we must use a permitted transfer route or appropriate safeguards. Contact us if you would like information about the safeguards relevant to your data.
United States
US privacy rights vary by state and by whether a particular law applies to Kanso. If a state privacy law applies to your information, you may be able to ask what we collect and disclose, access or correct it, request deletion, obtain a portable copy, or opt out of certain uses. Some laws also allow you to appeal a refused request. Email us to make a request or appeal; we will explain our decision and respond within the time required by the applicable law. We will not treat you unfairly for exercising a privacy right.
Kanso does not sell personal information or share it for cross-context behavioural advertising. We use PostHog for product analytics and session recordings, as described above. The analytics opt-out at the end of this policy is available to users in any location.
8. Age
Kanso is intended for people aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that someone under 18 has provided information, we will take steps to restrict further use and delete the information where appropriate. Contact privacy@trykanso.app if you believe this has happened.
9. AI output and decisions
Kanso’s AI features generate analysis and conversational responses from assessment and Coach context. They do not make a legal or similarly significant decision for you. The output can be incomplete or wrong and is not a job-fit decision or a substitute for professional judgement. You decide whether and how to use it.
10. Changes to this policy
We may update this policy as the service or its providers change. When we do, we will update the date above and give any notice required by applicable law.
11. Contact
For questions, access or correction requests, complaints or deletion requests, contact privacy@trykanso.app.
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